A Decade of Unparalleled Service
On May 28, 2024, Hamad International Airport (DOH) marks a significant milestone: its 10th anniversary. Over the past decade, Hamad International Airport has redefined air travel, connecting passengers to new experiences and memories. The airport has been honored as the 'World's Best Airport' three times at the SKYTRAX World Airport Awards and ranked second for air connectivity in the Middle East by Airport Council International in 2023. These accolades highlight the airport's dedication to innovation and exceptional service.
Impressive Milestones
Since its grand opening in May 2014, Hamad International Airport has welcomed 325.1 million passengers, handled 2.1 million aircraft movements, transported 20.5 million tonnes of cargo, and processed 258 million bags. Serving as the central hub for Qatar Airways, the airport partners with over 45 airlines, including 14 legacy carriers. Following the 2022 expansion, the airport's capacity increased to 58 million passengers annually, supporting over 200 destinations globally.
Cultural and Retail Experience
Hamad International Airport offers a unique cultural experience with over 40 permanent art installations by local, regional, and international artists. The airport also features 200+ retail and dining outlets, including world-firsts and exclusive establishments, ensuring a memorable and enriching experience for every traveler.
Leadership and Vision
Engr. Badr Mohammed Al-Meer, Group Chief Executive Officer of Qatar Airways, has played a pivotal role in the airport's growth since its inception. He emphasizes the importance of investing in people and facilities, adopting innovative solutions, and fostering industry collaborations. "We have overcome multiple challenges and set industry standards that have helped us earn the title of the World’s Best Airport," Al-Meer states. Looking ahead, Hamad International Airport will continue to evolve its operations and enhance its retail and hospitality offerings.
Celebratory Events
To commemorate its 10th anniversary, Hamad International Airport hosted a series of activations, including cultural performances and live music sessions, celebrating with both its team and passengers. These events underscore the airport’s commitment to community and cultural engagement.
Investing in People
The success of Hamad International Airport is largely attributed to its people. The airport prioritizes training and development, utilizing big data and analytics to support talent growth. The airport's dedication to high service and safety standards is evidenced by its ISO 45001 Occupational Health & Safety Management System Certificate from BSI. Representing over 70 nationalities, the workforce continually introduces new initiatives to enhance operations and customer experience, aligned with the core value of 'One Team'.
Infrastructure and Expansion
In November 2022, Hamad International Airport underwent a significant transformation with a 125,000m⊃2; expansion of its terminal. This development, part of Phase A of the airport's growth strategy, aimed to enhance passenger experiences and meet increasing commercial and operational demands. Key projects included the indoor tropical garden ORCHARD, a new transfer hall, Remote Transfer Baggage Facility (RTBF), and the luxurious Al Mourjan Garden Lounge, featuring the exclusive Louis Vuitton Lounge.
To ensure equitable services, the airport introduced amenities for travelers with reduced mobility and special needs. These include shuttle services, a special sensory room (Muzn Lounge), and a refurbished Animal Relief Area. Enhanced wayfinding solutions, with more than 65 QR codes and 40 digital devices, make navigation through the airport seamless and intuitive.
Passenger-First Approach
Hamad International Airport is dedicated to providing a seamless travel experience. The Oryx Airport Hotel offers 100 rooms for passengers in transit or short-term stays. The hotel features the award-winning Vitality Wellbeing and Fitness Centre, complete with a modern gym, a 25-meter swimming pool, spa services, a golf simulator, and a squash court. Travelers can also choose from 19 luxurious lounges for relaxation.
The airport boasts the 'World’s Best Airport Shopping' title for the second time, with unique retail and dining options, including the first luxury beauty retreat - Dior Spa, Thom Browne's store, an Oreo café, and Harrods Tea Room. The duty-free area includes flagship boutiques from luxury brands such as Gucci, Burberry, Tiffany, and Bvlgari.
Environmental Stewardship
Hamad International Airport is committed to environmental sustainability, implementing numerous initiatives to reduce its ecological footprint. Through advanced waste management systems, approximately 40% of the waste generated is reused or recycled. The airport’s wastewater treatment plant processes 100% of its sewage, using treated water for landscape irrigation and ensuring zero potable water use for this purpose.
Energy consumption reduction is another focus, with measures like cooling system optimization, smart metering, and LED lighting. These efforts have earned the airport the ACI ACA Level-3 Airport Carbon Accreditation and ISO 14001 Environmental Management Systems accreditation.
Looking Ahead
As Hamad International Airport continues its journey, it remains committed to enhancing the travel experience while maintaining high standards of safety, efficiency, and sustainability. The ongoing Phase B of its expansion promises new attractions and increased capacity, further cementing its status as a premier global aviation hub. With an eye on the future, Hamad International Airport aims to expand its network and destinations, offering travelers unparalleled service and unique experiences.
